Extended warranty coverage is available for all products within the C-Pro, C-Pro Infinity, and Broadcaster Pro families, giving customers added confidence in the long-term performance of their investment.

Laia’s Prime Support program is a premium service designed to deliver an elevated technical support experience. It provides faster response times and exclusive benefits that help ensure maximum peace of mind for our customers and partners. Prime Support is automatically included for three years from the date of purchase and can be extended to a total of six years by completing product registration within 90 days.

When a service request is submitted by an integrator, a confirmation email is sent immediately to acknowledge receipt. During normal business hours, a member of the Laia Support Team will follow up promptly to assist. To help accelerate resolution, each service request should include the product model, serial number, a clear description of the issue, and complete contact details, including company name, contact name, phone number, and email.

If, after evaluation, the Laia Support Team determines that a unit is defective, a replacement will be processed and shipped within 48 hours of that determination. For any product returns, an official Return Merchandise Authorization (RMA) must first be issued by the Laia Technologies North America Support Team. Equipment may only be returned once this authorization has been provided, along with the appropriate documentation.

Products received without a valid RMA number and supporting documentation cannot be processed and will be returned to the sender at the client’s expense. Once a returned unit is received and confirmed to be defective or damaged, replacement products are typically processed within 48 hours to ensure minimal disruption and a smooth customer experience.

Laia Technologies North America Service hours: Monday to Friday, 9:00 AM to 6:00 PM Eastern Time (excluding holidays). For FAQs or to file a Service Ticket Request visit: https://laiatech.zohosites.com/Support/faq-s